FAQ

Frequently Asked Questions!

For your convenience we’ve collected here answers to the most popular questions from our customers.

How can I get test?

You should register on our site. Then you need to make request for test period in section «Standard proxy – request test». To get confirmation you have to text to support.

How can I buy proxies?

You need to add credits to your balance and buy package(s) automatically in control panel in section Standard proxy – my packages.

What payment methods do you accept?

We accept VISA, Mastercard, PayPal.

How to request a refund?

A customer can request a refund via contacting GetProxy customer support. Refunds for proxies are not possible. The minimum amount of a refund is 50 USD Refunds are issued with payment system’s fees deducted.

Other packages are refundable within the first 24 hours after activation via contacting our customer support and providing reasonable excuse for the refund.

How many threads can I use?

We recommend 500 threads but you can use more than 500 (in this case we can’t guarantee hiqh quality).

Are there any restrictions of access to packages by IPs?

Each package is available to be used only with one IP address. You can expand the authorization IP list, but this is payable service. Additional IP for work costs half from price of package.

How often are your proxies updated?

Proxies are updated automatically every 2 hours, after every update you get up to 30% of fresh proxies. IP and all ports are changed.

Is there any way to disable proxy updates?

Unfortunately, there is no way to do it.

Can I buy GEO-selected proxy?

Unfortunately this service is not available now. But you can purchase package and then use our free Proxy Checker app to filter addresses by desired country.

Client Testimonials

"A great proxy provider with a very helpful customer service. Their proxies work well with my case use (search engine scraping), and I qould guess for other cases too. Great geo targeting."

Jon Clark

Director of Boards

"The team works so hard. And the proxies are amazing! Truly appreciate all of your guys. Getproxy!!!"

Barbara Williams

Business Solutions

Did Not Find An Answer?

You can easily buy proxies from us for personal or business purposes. Our proxy network is exclusive, operated and managed by ourselves, end-to-end. Best selection, top freshness, highest uptime and speed are guaranteed.